IT Customer Relationship Manager
Part Time • Richmond, VA
Replies within 24 hours
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
Job Title:
IT Customer Relationship Manager (CRM)
IT Customer Relationship Manager (CRM)
Location:
Richmond, VA
Work Arrangement:
Hybrid (On-site and Remote)
Richmond, VA
Work Arrangement:
Hybrid (On-site and Remote)
Job Description:
VDOT is seeking an experienced IT Customer Relationship Manager (CRM) to act as the liaison between internal business units and the IT department. The successful candidate will serve as a strategic partner to identify business needs, prioritize projects, and ensure that IT services align with business goals. This individual will be responsible for maintaining effective communication and delivering exceptional customer service to various business stakeholders.
Key Responsibilities:
- Build and maintain strong, long-term relationships with VDOT business units.
- Understand business strategies and objectives to recommend IT solutions.
- Facilitate communication between IT service teams and business partners.
- Manage expectations, resolve conflicts, and ensure service satisfaction.
- Coordinate and participate in the planning and execution of IT initiatives.
- Track and report on service performance metrics and customer satisfaction.
- Support project managers with business requirement gathering and validation.
- Serve as the escalation point for service delivery issues and concerns.
- Ensure compliance with VDOT IT policies, processes, and governance.
Required Skills and Qualifications:
- 5+ years of experience in IT customer relationship management, business analysis, or service delivery roles.
- Strong interpersonal, negotiation, and problem-solving skills.
- Proven experience managing relationships across diverse business units.
- Solid understanding of IT service management (ITSM) and ITIL practices.
- Ability to translate technical concepts into business-friendly language.
- Experience working in government or large enterprise environments preferred.
- Proficiency with tools such as ServiceNow, SharePoint, and Microsoft Office Suite.
- Bachelor’s degree in Information Technology, Business Administration, or related field.
Interview Type:
Web Cam and In-Person
Web Cam and In-Person
Compensation: $65.00 - $70.00 per hour
About Us
We’re more than Software Company with a creative side. We’re a full-service creative studio with a serious technology background. We take a holistic view of sales and marketing, building digital brands that deliver real value to our client.
As a marketing agency, our innovative digital strategies grab and hold people’s attention, and produce the communication and organizing tools needed for success. With a mix optimized to the specific goals of each client and the character of their target customer demographics, we provide true integration across media platforms and channels.
Our Vision
Inteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future.
We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms. Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.
Our Vision
Inteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future.
We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms. Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.
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