Field Service Engineer
Full Time • Granger, IN
Replies within 24 hours
Job Title: Field Service Engineer
Location: Granger, IN
Full time
Location: Granger, IN
Full time
Job Summary: Client makes packaging machines; the end customer needs support when they break or would like assistance changing some functionality and things of that nature. This position is responsible for responding to client emails and calls to assess their needs and provide assistance. This often means traveling out to the customer's location to perform work directly on the machine (approx. 50-60% of the time in the role is travel). This person is looked at as vital by the customer and is a partner in profitability so often a great working relationship between engineer and customer is formed. This role can also help suggest other products or additional services and earn 1% commission on.
Job Functions
- Setting up, fine tuning, programming additional logic, and performing F.A.T's on each new project
- Responding to customers service calls & maintenance promptly and effectively
- Automating & integrating industrial packaging machinery that includes VFFS & HFFS Baggers (Vertical form Fill and Seal & Horizontal Form Fill and Seal) Scales Systems Check-Weighing Systems, Metal Detection V. X-Ray Detection, In-Line Conveyor Systems, Print Systems, Conveying systems.
- Performing maintenance repairs, system overhauls, and troubleshooting on existing equipment
- Capturing customer information to complete invoicing
- Logging all customer calls & activity, and tracking all expenses incurred in the delivery of the service.
Travel Info:
- $50 per diem in cash (so you can purchase whatever you’d like)
- Flies out of South Bend for easy drive, parking and departure.
- Flexibility on when you fly out and when you fly back depending on how you prefer to travel so you can return faster sometimes or have additional time/comfort in others.
- Internal travel assistant you can call to take care of all booking info as well as any changes you’d like to any flights.
- Serious effort into avoiding any travel over the weekend and keeping everyone home with family during that time
Benefits: Yes, Will provide company benefits sheet shortly.
Company Car: Company truck provided to travel to work sites
Profit Sharing: Yes, 1% commission on recommended parts if purchase and installed
MUST HAVE:
- Traveling out to the customer's location to perform work directly on the machine (approx. 50-60% of the time in the role is travel).
- Experience in Setting up, fine tuning, programming additional logic, and performing F.A.T's.
- Experience in Responding to customers service calls & maintenance promptly and effectively.
- Experience in Performing maintenance repairs, system overhauls, and troubleshooting on existing equipment.
Compensation: $71,000.00 - $80,000.00 per year
About Us
We’re more than Software Company with a creative side. We’re a full-service creative studio with a serious technology background. We take a holistic view of sales and marketing, building digital brands that deliver real value to our client.
As a marketing agency, our innovative digital strategies grab and hold people’s attention, and produce the communication and organizing tools needed for success. With a mix optimized to the specific goals of each client and the character of their target customer demographics, we provide true integration across media platforms and channels.
Our Vision
Inteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future.
We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms. Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.
Our Vision
Inteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future.
We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms. Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.
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